Privacy Policy

Last Updated: February 3, 2026

Forge Multifamily Systems ("we", "us", or "our") operates the TurnForge scheduling platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

1. Information We Collect

Account Information

When you create an account, we collect:

• Email address
• Password (stored securely via encryption)

Business Data You Provide

When using the Service, you may provide:

• Vendor information (names, phone numbers, vendor types)
• Property information (property names, addresses)
• Schedule data (unit numbers, bedroom/bathroom counts, move-out dates, ready dates, task assignments)
• Punchlist items and notes
• SMS message content (when using messaging features)

Automatically Collected Information

We may automatically collect:

• Browser type and version
• Device information
• Usage data (features accessed, timestamps)

Local Storage

The Service uses browser local storage to enable offline functionality. This data remains on your device and syncs to our servers when you log in.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Create and manage your account
• Process and store your scheduling data
• Send SMS messages to vendors on your behalf (when you initiate)
• Respond to your inquiries and support requests
• Send important service updates and notifications
• Detect and prevent fraud or abuse

3. Data Storage and Security

Your data is stored securely using Supabase, a trusted database platform with enterprise-grade security. We implement appropriate technical and organizational measures to protect your information, including:

• Encrypted data transmission (HTTPS/TLS)
• Secure password hashing
• Row-level security ensuring users can only access their own data
• Regular security updates and monitoring

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: With third-party services that help us operate the platform (e.g., Supabase for data storage, Twilio for SMS delivery)
• Legal Requirements: When required by law or to respond to legal process
• Protection of Rights: To protect our rights, privacy, safety, or property
• Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Third-Party Services

The Service integrates with the following third-party services:

• Supabase: Database and authentication services (Supabase Privacy Policy)
• Twilio: SMS messaging services, when enabled (Twilio Privacy Policy)
• Vercel: Hosting services (Vercel Privacy Policy)

These services have their own privacy policies governing the use of your information.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. If you delete your account, we will delete your personal data within 30 days, except where we are required to retain it for legal or legitimate business purposes.

7. Your Rights and Choices

You have the following rights regarding your data:

• Access: You can access your data through the Service at any time
• Correction: You can update your information through the Service
• Deletion: You can delete your account and associated data through the Settings page
• Export: You can request a copy of your data by contacting us

To exercise these rights, use the in-app features or contact us through the Contact Us form.

8. Cookies and Tracking

The Service uses essential cookies and local storage to:

• Keep you logged in
• Remember your preferences
• Enable offline functionality

We do not use advertising cookies or third-party tracking for marketing purposes.

9. Children's Privacy

The Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us through the Contact Us form in the application.